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Our Privacy Statement

Last updated on 18 June, 2020



Thea Smartt Henry is strongly committed to protecting the privacy of all visitors to this site. If you have questions or comments about this Privacy Statement, please email or use the website contact form.



  1. Thea Smartt Henry’s commitment to you
  2. The information we collect
  3. Cookies
  4. Google analytics
  5. How we use your data
  6. How long we keep your data for
  7. Your rights as a data subject
  8. Disclaimer
  9. Trademarks and copyright
  10. Terms and conditions
  11. Contact us



1. Thea Smartt Henry’s Commitment to You


Thea Smartt Henry respects your right to privacy. We do understand that the internet is not a secure medium and have implemented security measures to reduce the chance of loss, misuse or alteration of information placed under our control.



All data gathered as a result of your website visit will be treated as confidential.



All orders placed online will be confirmed by email if you have provided an email address.



2. The Information We Collect


Personal data, or personal information, means any information about an individual from which that person can be identified. In order to offer and provide you with services, we may collect, use, store and transfer different kinds of personal data about you. This may include:


Personal details (such as your name, contact details and email address) that you provide by placing an order, joining the mailing list, leaving a review or submitting an enquiry via the website or face to face.



Your responses to surveys which we ask may you to complete for research purposes



How you use the website and any other information you post, email or otherwise send to us.




3. Cookies


We may collect information, where available, about your IP address, operating system and browser type. This is data about users’ browsing actions and patterns. It is used to inform improvements to the website, for system administration, and to report aggregated, non-identifiable information to third parties.



We will also collect personal information about website usage through cookies. A cookie is a small file of letters and numbers that is stored on your device and is used by a website, to distinguish you from other website users.


The cookies set may obtain information about you, your computer, your use of our website and your general internet usage.


For further information on cookies please refer to .


This site includes instructions on how to accept or reject cookies and also how to remove them should you wish to do so.



4. Google Analytics


Thea Smartt Henry uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to understand how visitors engage with our website and to improve the visitor experience. You can view Google’s Privacy Policy and find out how you can opt out of Google Analytics via your browser.



5. How we use your data


To place an order, you will be required to supply contact and personal information.



We will consider you as a ‘customer’ for 24 months since the date of your last order, after this time we may delete your data without notice.



You can arrange to have your data deleted at any time by contacting or using the website contact form.



We may use your IP address or other identifying information to help diagnose problems with our server, to monitor numbers of users and/or to administer our interactive services as well as to identify and eliminate fraud.



We encourage you to be cautious about the information you choose to release and to safeguard passwords.



We do not transfer your personal information outside the European Economic Area.



We will request that users who wish to submit personal information are aged 16 years or older or that minors obtain permission from their parents or legal guardians before submitting such information.



6. How long we keep your data for


As a Thea Smartt Henry customer, we will generally hold onto your data for as long as is necessary to fulfill your order and to efficiently deal with follow up communication related to your purchase.



If you have not subscribed to the newsletter and do not place an order for more than 24 months then your account will be classified as dormant and your data will be deleted in line with our privacy statement and retention policy.



While we may need to delete your data without notice, we aim to send one email to you after 24 months to notify you of your dormant account status before data deletion.



7. Your rights as a data subject


While we are in possession of, or processing your personal data, you, the data subject, have the following rights:


Right of access: You have the right to request a copy of the information that we hold about you.



Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.



Right to be forgotten: In certain circumstances you can ask for the data we hold about you to be erased from our records.



Right to restriction of processing: There certain conditions apply to have a right to restrict the processing.



Right of portability: You have the right to have the data we hold about you transferred to another organisation.



Right to object: You have the right to object to certain types of processing such as direct marketing.



Right to object to automated processing, including profiling: You also have the right to be subject to the legal effects of automated processing or profiling.



Skip to point 11 to find out how to get in touch.



8. Disclaimer


Where Thea Smartt Henry provides links to other services including recommended business, creative projects, events or third-party sellers, we are not responsible for the content or privacy practices of these services.


Thea Smartt Henry reserves the right to modify, alter or otherwise update this Privacy statement at any time and you are encouraged to review it from time to time.



9. Trademarks and Copyright


All content included on this site, such as text, graphics, button icons, images and software, is the property of Thea Smartt Henry. The content and software on this site may be used as an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.


Other Thea Smartt Henry graphics, logos and trade names are trademarks of Thea Smartt Henry. Thea Smartt Henry trademarks may not be used in connection with any product or service that is not affiliated with Thea Smartt Henry in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Thea Smartt Henry.



10. Terms and Conditions


Our Terms and Conditions can be viewed here.



11. Contact us


To get in touch, email or use the website contact form.


Alternatively, you can write to:


Thea Smartt Henry
146 Selhurst Road
South Norwood
SE25 6NB


If your contact includes a request to view your data, or discuss account details in any way, you will be asked for ID to confirm your identity.