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Terms and Conditions

Last updated on 18 June, 2020

 

Handmade = Perfectly Imperfect

Handmade pieces are ‘individually remarkable’ and can have slight imperfections, colour and size variances.

 

If you would like this design in a specific colour theme, Please email info@theasmartthenry.co.uk or use the website contact form to make a request. 

 

Shipping

 

Processing time

 

The time I need to prepare an order for shipping is between 5 and 10 working days, this varies based on the design. Please allow 10 days prior to shipping for time-sensitive gift purchases.

 

For a small additional charge, I can arrange gift wrap including a hand written note card, and dispatch directly to your chosen recipient. Please email info@theasmartthenry.co.uk or use the website contact form to make a request. 

 

You will receive confirmation to the email address quoted on your order, when your order has been dispatched.

 

 

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

 

Returns

 

Because of the nature of these handmade pieces, I cannot accept returns for:

 

  • Custom or personalised orders
  • Digital downloads
  • Intimate items e.g. earrings (for health/hygiene reasons)

 

Unless they arrive damaged or defective. Please do, contact me if you have any problems with your order.

 

If a return is discussed and agreed, buyers are responsible for return shipping costs.

 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.